What I do and what I do not do from a Police Telecommunications Operator: I'm not a secretary, a dating service or a switchboard operator. I do have a sense of. Season 2 Cast, Release Date, Trailer, News, and More Ryan Murphy's first responder series is returning for a second season on Fox. As far as renewals go, Estabrook will be playing the "perfect" dispatcher. To learn a little about the day to day work of dispatchers, we spoke and police officers) to the scene and keeping everyone up to date on and then once we have that we want to know how we can get back in touch.
Continue Reading Below Advertisement Then you got to stop thinking about human suffering for a bit, and instead thought: A dispatcher does not have that option. MacGyver does not stream to emergency services. Every damn day is eight or more straight hours of obsessing over horrific disasters of all kinds.
Most people call once or twice in their life, if ever, and it's usually the worst day of their life.
No one calls and says, "What's up? Just lost a leg to a bear, but otherwise I'm having a great time. My father-in-law came on the line once and I said: I had to talk my father-in-law through what we both feared might have been my mother-in-law's heart attack. She turned out to be fine, but I was shaking for a while afterward. That may even be a tame example.
There's a call they play for us in training: A police officer named Julie Jacks was attacked by an escaped mental patient a few years back, and her mic got keyed on. She ended up getting shot and dying in the attack, and the folks on the line including her husband had to sit there and listen to everything. Life-threatening events get lights and sirens.
For events that are less severe but happening now, officers go quickly but without lights or sirens. And for low-priority calls, an officer might take their time. All over the country, cell phone owners are unwittingly dialing and clogging up the lines with the muffled sounds of their pants or purse pockets. The Federal Communications Commission estimates that roughly half of all calls made by cell phones in New York City are accidental, which translates into about 84 million calls per year.
And not all butt-dials are useless. One accidental call in Deltona, Florida, led officers to a meth house.
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This trick lets you bypass the traffic jam, but should only be used if you know your exact location, because the dispatchers have better tools for locating you. The worst thing you can do to a dispatcher is end the call before they answer. Every time someone calls and hangs up, dispatchers are required to call that number back.
Even if you called by mistake, the best thing to do is stay on the line and explain, rather than hanging up and initiating a game of phone tag.
If all else fails, dispatchers can send police cars to where they think the caller is and guide the officers using the sounds of the sirens over the phone.
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Experience has taught dispatchers to be extra-aware of their surroundings at all times. The prevalence of cell phones means the number of calls made from landlines has decreased through the years: But this poses a challenge for dispatchers, because unlike a landline, cell phones are not attached to a specific address. Your cell phone will only give us an approximate. This can happen quickly or slowly, or not at all. In some dire emergency situations, a caller may be unable to speak.
Dispatchers are trained to ask yes-or-no questions a caller can answer with the push of a button.
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Does he have a weapon? Has he been drinking? One of the hardest things about being a dispatcher is the lack of closure that comes with the job.
Once the first responders are on the scene, dispatchers have to hang up and move to the next call.
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They will probably never find out what happens to their callers. One guaranteed slow time for dispatchers is during a major sporting event, particularly the Super Bowl. When the buzzer goes off, the phones start ringing.